Emotional Quotient in Business”Key Learnings

Objective of the Video

To summarise the course “Emotional Quotient in Business”
Key Learnings from the Video

Golden statement

Emotional intelligence is not about being nice. It's about managing emotions to achieve the best possible outcome.

In this course, you have learned:

Types of emotions
How to generate emotions in the human brain
How to control and command emotions?
With the help of the assessment activities provided in this course, you can note your emotions and behaviour to know whether they were right in a particular situation or not.

This provides you an opportunity to correct your emotions, if in the past you have displayed wrong emotion or behaviour.

1. Advantages of emotional intelligence

i. Self-awareness: As your emotional intelligence increases, you will feel the following changes in yourself:

Focus on growth and development
Open to feedback and observation
Understand your and others’ feelings and respond accordingly
Manage the work properly
ii. Communication: When your emotional intelligence increases, you talk with more clarity and respectfully because you are calm and composed. As you listen to others attentively, you will respond them in a pointed way.

If your communication is good, then your employees, clients, customers, etc. will be happy with you and it will help you to grow.

(iii.) Leadership: You should have command and control over emotions for effective leadership. Emotional intelligence will help you in:

Creating a positive connection with employees, Stakeholders, and clients
Establishing long-term business relations
(iv.) Change: With the help of emotional intelligence, you will be able to accept, manage and communicate the change.

Golden statement

Change is the only constant.

 (v.) Teamwork: Emotional intelligence helps in effective teamwork in the following way:

Better project execution
Divides roles and responsibilities
Open for feedback
Satisfaction in team members
(vi.) Culture: Positive thought process is very important to develop a positive culture. Your emotional intelligence helps you to develop such a culture that is important for your team and office environment.

(vii.) Motivation:

Golden statement:

Energy is infectious.

If you are motivated, it will also affect the people around you. They will also feel motivated.

(viii.) Empathy: When you learn to be empathetic, you understand others and develop deep relationships with them. It will help you to understand the emotions of others and you will know who, when, and why to connect with others. Such people are able to develop good customer relations.

(ix.) Productivity: When your outlook is positive, it adds to your efficiency as well.

(x.) Relationships: With the help of emotional intelligence, you can handle your relationships by choosing the right words, right actions, and right thoughts.

You should understand the wheel of emotional intelligence and practice it continuously. This wheel comprises the following 4 stages:

Create: You should create a space in your mind to think and access the situation.
Acknowledge: You should understand and acknowledge the viewpoint of the other person.
Mirror: You have to mirror the emotions of the other person.
Modulate: You have to provide clarity about your decision. Also, you can provide the right direction and right information.
Key Outcomes of the Video

Practice the wheel of emotional intelligence for your personal growth and development
Accept, manage and communicate the change with the help of emotional intelligence

Comments

Post a Comment

Popular posts from this blog

CUSTOMER SERVICEV:- CUSTOMER IS GOD

CUSTOMER IS GOD   :- TRAINER ANIL MAURYA  Section 1: Burning Problem Solved in the Video How to serve your customers properly? Section 2: Summary of the Video If you succeed in understanding customer persona, you’ll not only win their heart but will increase your business. It’s very important to understand the 5 factors of customer persona – personal insight, top 3 burning problems, top goals, decision influencing factors, and barriers & common objections. Implementing CRM helps you in giving a friendly and pleasant experience to your customers. Section 3: Main Content of the Video Golden Statement: There is only one boss, the customer! He can fire everybody in the company from the chairman to down, simply by spending his money somewhere else. If you understand the philosophy of अतिथि देवो भव: then you’ll be able to make the business of millions and billions. Key Note #1: Defining Customer Persona We’ve understood most of the things in life with the help of stories. L...
Read more

TRAINER ANIL MAURYA

WHY NEED TRAINER LIKE TRAINER ANIL MAURYA  Trainer Anil Maurya is a well-known motivational speaker, corporate trainer, and leadership coach in India. He has extensive experience in training and developing individuals, teams, and organizations. Here are some key areas of expertise for Trainer Anil Maurya: 1. *Leadership Development*: He helps leaders develop essential skills, such as strategic thinking, communication, and team management. 2. *Sales and Marketing*: Trainer Anil Maurya provides training on sales strategies, customer relationship management, and marketing techniques. 3. *Communication and Interpersonal Skills*: He helps individuals improve their communication, presentation, and interpersonal skills. 4. *Team Building and Collaboration*: Trainer Anil Maurya designs and delivers team-building programs that foster collaboration, trust, and productivity. 5. *Motivation and Peak Performance*: He inspires and motivates individuals to achieve their full potential and reach p...
Read more

customer is God

Section 1: Burning Problem Solved in the Video How to serve your customers properly? Section 2: Summary of the Video If you succeed in understanding customer persona, you’ll not only win their heart but will increase your business. It’s very important to understand the 5 factors of customer persona – personal insight, top 3 burning problems, top goals, decision influencing factors, and barriers & common objections. Implementing CRM helps you in giving a friendly and pleasant experience to your customers. Section 3: Main Content of the Video Golden Statement: There is only one boss, the customer! He can fire everybody in the company from the chairman to down, simply by spending his money somewhere else. If you understand the philosophy of अतिथि देवो भव: then you’ll be able to make the business of millions and billions. Key Note #1: Defining Customer Persona We’ve understood most of the things in life with the help of stories. Let’s use the same method and understa...
Read more