TRAINER ANIL MAURYA :- BUSINESS LEARNING UNIVERSITY.

Section 1: Goals Achieved from the Video Introduction to the CRM course Section 2: Summary of the Video Digital transformation is the future of business. CRM is the first step out of the three steps of digital transformation. CRM course is divided into 4 stages: Basics and Foundations of CRM, Importance of CRM, Implementation of CRM, and Selecting the right CRM vendor. Section 3: Main Content of the Video Digital transformation is the future of business. CRM is the first step out of the three steps of Digital transformation. Everyone knows the importance of digital business but one who knows how to implement digital transformation in their business makes successful organisations such as Bada Business. For Example: Dr. Vivek Bindra could have expanded their training business, but he envisioned a digital opportunity. He launched the Bada Business application & this course was curated for you an interesting way. So, you should enlarge your vision & think about the digital transfo...

Objective of the Video To summarise the course “Emotional Quotient in Business” Key Learnings from the Video Golden statement Emotional intelligence is not about being nice. It's about managing emotions to achieve the best possible outcome. In this course, you have learned: Types of emotions How to generate emotions in the human brain How to control and command emotions? With the help of the assessment activities provided in this course, you can note your emotions and behaviour to know whether they were right in a particular situation or not. This provides you an opportunity to correct your emotions, if in the past you have displayed wrong emotion or behaviour. 1. Advantages of emotional intelligence i. Self-awareness: As your emotional intelligence increases, you will feel the following changes in yourself: Focus on growth and development Open to feedback and observation Understand your and others’ feelings and respond accordingly Manage the work properly ii. Communication: When y...

Objective of the Video To learn how to manage emotions intelligently To learn how entrepreneurs can improve their emotional intelligence     Key Learnings from the Video Golden Statement: Emotional intelligence allows us to respond instead of reacting. 1. Tips to Manage Emotions Intelligently The following tips help you to manage your emotions intelligently:  a. Read, read, and read Reading improves your emotional intelligence, opens up your mind and thought process, and helps to acclimatise you with a situation that you have never experienced. Reading is an indirect way to generate emotions. For example: When you read a story, you start relating yourself to one of the characters of the story. While reading the story, you experience the same emotions as the character in the story. This helps you to manage your emotions when you experience the same situation in the real-life. b. Listening and practising empathy It means to listen, practice, and express your emotions b...

Objective of the Video                                                         To learn the ways to assess emotional intelligence Key Learnings of the Video 1.How to Assess Emotional Intelligence? Assessment period of emotional intelligence can be up to nine months. It is broadly divided into the three parts of three month each. For assessing your emotional intelligence, you should take the following steps: Take a calendar and mark the two dates for assessment. Make a difference of 12 to 15 days in between these two dates. Assess your emotions between those dates. Make five columns on each page - Top three emotions, Crossed, Replaced, Behaviour 1, and Behaviour 2 Write down the top three emotions you have felt on each day in the top three emotions section. If a negative emotion is coming then, writes it down in the crossed section. Mention the...

Objective of the Video To learn how emotions impact an individual   Key Learnings from the Video According to Winston Churchill: To improve is to change, To be perfect is to have change often. 1. Positive Emotions Positive emotions help you to: a. Survive Golden statement: Wear your mask first and then help others. It means developing the self-care emotion to take care of yourself and others. This helps you to develop the emotion of care which is important for your survival. b. Thrive Whether you are a student or a working professional you always have a competitive spirit. This not only helps you to be focused but also be ethical in your actions. This releases happy emotions in your brain and it always keeps you motivated to achieve goals. You should pay attention to your motivation points. c. Avoid danger For example: As a maintenance officer, if you smell something burning in your office and find fire in transformer cables, you will switch off the power supply of the office ...

Objective of the Video To learn how to change the emotional state Key Learnings from the Video Golden statement: Your mind is a powerful thing. When you fill it with positive thoughts, your life starts to change. 1. Why should you change your emotional state? You should change your emotional state to: Stop unwanted thoughts Keep the thought process focussed 2. Change emotional state- Activities Changing the emotional state is a process. So, you should practice it regularly to get positive changes. i. Follow a holistic wellness routine: You should follow a routine that connects you strongly with your inner self. For this, you can involve in the following activities: Gardening: It connects you with nature and it also generates emotions of care. Meditation: It provides you peace of mind and helps in improving your focus. You should ensure that they are no distraction during meditation. Painting: It helps in to bring positive changes in your mood and emotions. Golden statement: Colours are...