EMOTIONAL INTELLIGENCE

Objective of the Video

To introduce the course “Emotional Quotient in Business”
Key Learnings from the Video

Golden Statement:

You got to train your mind to be stronger than your emotions or else you will lose every time.

1. Need of Emotional Quotient in Business

For example:

Sudheer, an entrepreneur, is not able to achieve expected success despite his intelligence because:

He is poor at building relations with employees.
He is not able to resolve a conflict properly.
He avoids or runs away from a conflict situation.
He also makes wrong decisions.
Due to this, the following negative emotions are generated in Sudheer:

Anger
Anxiety
Hate
Sadness
These emotions also impact Sudheer’s relations with his friends and family. He was not able to have a positive mindset.

In this example, Sudheer lacks emotional intelligence.

So, emotional intelligence/quotient is needed to achieve success in your business, profession, or career.   

2. Intelligence Quotient (IQ) v/s Emotional Quotient

1. Intelligence Quotient (IQ) is the measure of your mental ability.

On the other hand, Emotional Quotient (EQ) is how efficiently you manage your emotions and use them to drive success.

2. Intelligence Quotient (IQ) helps to get admission to good colleges or universities and crack competitive exams.

On the other hand, Emotional Quotient (EQ) helps you to face challenges.

3. Importance of Emotional Quotient (EQ)

Effective communication
Showing empathy
Overcome stress
Face challenges
Manage situations positively
4. Benefits of Emotional Quotient (EQ)

Helps to build personal and professional relations
Helps to stay focused
Helps to achieve success in your career or profession
The following table shows the benefits of Emotional Quotient (EQ) at different levels:

 

Intrapersonal

Interpersonal

Emotion

Increases self-awareness

Increases social awareness that means you start understanding people  

Behaviour

Improves self-management

Improves how you manage relationships i.e. you start understanding what and when to speak, how to deal with people, etc.

Work

Improves self-performance

Improves the work performance of an individual i.e. you motivate people to perform better

5. Role of Emotional Intelligence (EQ)

EQ plays the following role in an individual’s personality:

Emotional stability
Helps in facing challenges
Eliminates anxiety
Eliminates demotivation
6. Balanced Personality

A person can get a balanced personality when he/she focuses on IQ as well EQ. A person with a balanced personality makes the right decision and increases the chance of becoming successful.

7. Levels of Emotional Intelligence (EQ)

i. Perceiving emotions: At this level, you check how you are feeling in a particular situation or what type of emotion you have in a particular situation.

ii. Reasoning with emotions: At this level, you identify why you are having a specific emotion in a specific situation.

iii. Understanding emotions: At this level, you understand your emotions in a situation.

iv. Managing emotions: At this level, you manage your emotions and drive them to get positive results.

8. High EQ v/s Low EQ

Persons with high EQ show the following behaviour:

Better decision making and problem-solving ability
Remains cool under pressure
Resolves conflict better
Greater empathy
Listen, reflect, and respond to constructive criticism
On the other hand, persons with low EQ behave in the following ways:

Always play the victim card and avoid taking responsibility
Passive and have an aggressive communication style
Refuses to work as a team
Highly critical and dismisses other’s opinion
9. Emotional Quotient in Business – Topics

i. Emotions and its types

ii. Anatomy of emotions

iii. Positive and negative emotions

iv. Generating emotions and their consequences

v. How to change emotional state?

vi. Impact of emotions

vii. How to assess emotional intelligence?

viii. How to become emotionally intelligent?

ix. Tips to manage emotions intelligently

10. Emotional Quotient in Business Course – Professor

Mr. Amit Mathur

He provides training in India, UK and USA for the last 15 years in different industries such as banking, insurance, education, real estate.
He is associated with many big organisations such as British Council and Barclays.
Key Outcomes of the Video

Improve your emotional quotient to become emotionally intelligent
Use your emotional intelligence for better decision making
Use emotional intelligence for a positive impact on you and your business   

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