CUSTOMER SERVICEV:- CUSTOMER IS GOD
CUSTOMER IS GOD :- TRAINER ANIL MAURYA Section 1: Burning Problem Solved in the Video How to serve your customers properly? Section 2: Summary of the Video If you succeed in understanding customer persona, you’ll not only win their heart but will increase your business. It’s very important to understand the 5 factors of customer persona – personal insight, top 3 burning problems, top goals, decision influencing factors, and barriers & common objections. Implementing CRM helps you in giving a friendly and pleasant experience to your customers. Section 3: Main Content of the Video Golden Statement: There is only one boss, the customer! He can fire everybody in the company from the chairman to down, simply by spending his money somewhere else. If you understand the philosophy of अतिथि देवो भव: then you’ll be able to make the business of millions and billions. Key Note #1: Defining Customer Persona We’ve understood most of the things in life with the help of stories. L...